Frequently Asked Questions

Everything you need to know about shopping at Wynberg Lights

Ordering & Delivery

Do you deliver across South Africa?
Yes, we deliver nationwide across South Africa. Delivery times vary by location — typically 2–5 business days for major centres and 5–7 business days for outlying areas.
How much does delivery cost?
We offer free delivery on orders over R1,500. Orders below R1,500 are charged at a flat delivery rate calculated at checkout based on your location.
Can I collect my order in store?
Yes, you're welcome to collect from our store at 34 Andries Street, Wynberg, Sandton. Please wait for your order confirmation email before coming in to collect.
How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your delivery online.

Products & Stock

Are all products on the website in stock?
Most products are in stock and ready to ship. Some items are made to order or sourced on request — these will be indicated on the product page. If you're unsure, contact us and we'll confirm availability.
Do you stock replacement parts and accessories?
Yes, we stock a wide range of accessories including drivers, transformers, connectors, remotes, and replacement components. Use the search bar or contact us if you can't find what you need.
Can I get advice on which light to choose?
Absolutely. Our team specialises in lighting and can help you choose the right product for your space, ceiling height, wattage requirements, and design preferences. Call us on (011) 887-2429 or email sales@wynberglights.co.za.

Returns & Warranties

What is your return policy?
We accept returns within 7 days of delivery for items in their original, unused condition and packaging. Please contact us before returning any item. Custom or made-to-order products cannot be returned unless faulty.
What if my order arrives damaged?
Please inspect your order on delivery and report any damage within 24 hours by emailing sales@wynberglights.co.za with photos. We'll arrange a replacement or refund promptly.
Do your products carry a warranty?
Yes, most products carry a manufacturer's warranty. Warranty periods vary by brand and product — details are listed on individual product pages. Contact us if you need warranty support.

LED & Technical Questions

What is the difference between warm white, cool white, and daylight?
Warm white (2700K–3000K) gives a soft, cosy glow — ideal for bedrooms and living rooms. Cool white (4000K) is clean and neutral — great for kitchens and offices. Daylight (5000K–6500K) is bright and crisp — best for workspaces and commercial applications.
What does IP rating mean?
IP (Ingress Protection) ratings indicate how well a light is protected against dust and water. IP44 is suitable for bathrooms. IP65 is suitable for outdoor use. IP66 and above is suitable for exposed or high-pressure wash-down areas.
Can I dim LED lights?
Only LEDs specifically marked as dimmable can be dimmed. Using a non-dimmable LED with a dimmer switch can damage the bulb or cause flickering. Always check the product description or contact us to confirm compatibility.

Contact & Support

How do I get in touch with Wynberg Lights?
You can reach us by phone at (011) 887-2429, by email at sales@wynberglights.co.za, or visit us at 34 Andries Street, Wynberg, Sandton. Our team is available Monday to Friday, 8am–5pm.