Shipping policy
Shipping Policy – Wynberg Lights Pty Ltd
1. Shipping Coverage
We deliver throughout South Africa.
Customers may also choose to collect their orders directly from our showroom at:
34 Andries St, Wynberg, Sandton
2. Shipping Costs
- Orders over R2000qualify for free delivery within South Africa.
- Orders under R2000will incur a flat shipping fee of R200.
Shipping costs will be clearly displayed at checkout before payment is completed.
3. Delivery Timeframes
- Standard delivery time is 5–7 working days from the date the order is confirmed and payment has been received.
- Delivery times are estimates and may vary depending on location, courier availability, or external factors beyond our control.
We will always keep customers informed of any significant delays.
4. Order Processing
- Orders are processed once full payment has been received.
- Orders are typically processed within 1–2 business days before dispatch.
- You will receive a confirmation once your order has been shipped.
5. Large or Bulky Items
- Certain large, heavy, or bulky items may require additional shipping charges.
- If additional charges apply, our team will contact you before dispatch to confirm and obtain approval.
- No additional charges will be applied without customer consent.
6. Delivery Responsibility
- We use trusted third-party courier services to deliver orders.
- Once an order has been handed to the courier, delivery becomes the responsibility of the courier service.
- Risk in goods passes to the customer upon successful delivery.
7. Collection Option
Customers may collect orders from our showroom:
Address: 34 Andries St, Wynberg, Sandton
Please wait for confirmation that your order is ready before collection.
8. Undeliverable or Incorrect Addresses
- Customers are responsible for providing accurate delivery details.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Contact Information
If you have any questions about shipping or delivery, please contact us:
Email: sales@wynberglights.co.za
Phone: 011 887 2429
Address: 34 Andries St, Wynberg, Sandton